Leadership For The Love Of Humanity
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In This Episode
Nigel Orfei shares his lessons from over 20+ years of working in customer support and success-focused roles. The keys are to care about the customer experience and build trust with your words and actions while always supporting your team through hands-on leadership.
In This Episode
First 10 Minutes
Nigel Orfei
Vice President, Customer Success at Ten Thousand Coffees
I have over 20 years experience supporting small, medium and enterprise customers and colleagues from pre-sale -> purchase -> expansion -> renewal -> expansion. I was part of the leadership team that developed Radian6 which was successfully acquired by Salesforce in 2011.
I am passionate about solving customer pain by being there for them. I take their trust in me very seriously.